[How to order from Ella Bleau] [Is it safe to buy over the internet?] [Postage and Delivery] [Returns and Cancellations] [How do I know which ring size to buy?] [About our diamonds and pearls] [Contact us] [Styles, Media & Events]

Please note: No returns or refunds on Sale Items (these items are clearly marked with a red sale tag and the product price is reduced.

How to order from Ella Bleau

Simply browse throughout our online store and place the items you wish to purchase into your shopping bag. You may change the quantity of any item in your shopping bag, as well as remove it completely, at any time.

When you have completed all of your shopping, simply fill out and submit the online order form including your credit card number and expiration date. Regular shipping is always free with Ella Bleau, however, any express mail charges will be listed before your final checkout.

You will then receive an Order Confirmation Number via email to which you can refer to for tracking purposes. Please include your phone number and e-mail address so that we can contact you with any questions or updates regarding your order.

Some items may have a status of [ In transit ] this means that we have the stock but their will be a delay of 5-7days before we dispatch the item.

If any item is out of stock you will be notified and your credit card will not be charged.

Dispatch details will be e-mailed to you immediately once your order has been sent.

We accept Master Card, Visa and American Express.

The security and increasing total acceptance of credit card payment for web transactions leads us to list this as the simple efficient system of payment.

If you have an objection to this method, and sincerely wish to purchase, please contact us by phone or e-mail and we will make alternative arrangements.

Is it safe to buy over the internet?

Very safe we guarantee it! At Ella Bleau we use the latest internet technology to ensure that your personal and credit card details are always safe and encrypted.

Security: Our goal at Ella Bleau is to make your shopping experience safe, convenient and worry free. The privacy and security programs we have installed guarantee your security and excellent shopping experience.

At Ella Bleau, all your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it cannot be read by anyone over the internet.

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures

Privacy: Ella Bleau does not sell, rent or disseminate your personal information to other parties. From 21 December 2001, we will be bound by new sections of the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information. More details: http://www.privacy.gov.au/

Postage and Delivery

Ella Bleau offers FREE SHIPPING TO ANYWHERE IN THE WORLD.

All orders will be dispatched by air freight within 24 hours to country of destination, if the status is [In transit] stock will be dispatched within 5-7 days. From there, they will be carried on by registered post to your nominated address. Please note that we dispatch our jewellery from multiple distribution centers ( Melbourne, Sydney, London and Hong Kong) around the world with our major distribution centre being located in Hong Kong. This is the most central location allowing us to deliver goods to our customers around the world.

Most destinations in the world within 7-10 postal working days
Major Cities destinations within 4 postal working days
More un accessible destinations within 14 postal working days

Customers worldwide have the option of paying a small premium for delivery in 2-3 days by speedpost.

You can choose which option you prefer when you complete the order.

• Free shipping worldwide.
• Extra premium for speedpost delivery in 2-3 days.

Dispatch details will be e-mailed to you immediately after your order is confirmed.

Taxes and Duties: We currently regularly ship to customers in over 100 countries worldwide. The majority of countries, particularly U.S.A., Australia, Japan, Korea, do not charge customs duty on small packages dispatched by air post. Overall the world is moving towards free trade and we hope and anticipate this trend will continue and accelerate.

For the current time, we will endeavor to assist and cover in cases where duty is charged to the customers in some European countries, but we emphasize this is on a goodwill, not on an obligation basis.

Returns and Cancellations

Returns: We will provide a full money back refund or replacement based on individual requests if you are dissatisfied in any way with our jewellery. (The item will need to be inspected prior to refund and notification of return must be received within 7 days of receipt.).

We regret that upon inspection if the item is found to be damaged or not resalable, by use or wear, we cannot offer a refund.

Due to health regulations earrings cannot be returned.

Finally we can only refund the total cost of goods, if there are shipping charges to be refunded we may offer you a discount or credit off your next purchase to cover this reimbursement.

Returns procedure: Simply email: support@ellableaujewellery.com.au with the following details:
- Name & address, e-mail address, original order number, reason for return.

Cancellations: Due to the order processing and fulfilment process we cannot accept cancellations. Please make sure you select your products carefully.

Important Note: No returns policy for all jewellery that is on sale or discounted.

How do I know which ring size to buy?

 You can use our simple online guide to determine the ring size. Click here to view or download the ring size guide.

Contact Us

Head office: Level 1, 288 Brunswick Street, Fitzroy Vic 3065

Telephone: +61 3 9015 7848

Email: support@ellableaujewellery.com.au